15 Mar , 2016

Enquiries and T & C’s

Woodlands Retreat – Important Booking Information   

 

TWO NIGHT STAYS plus BONUS

When booking two consecutive nights receive 40% discount for your third night, on standard booking rates.  Please email us via the form below to secure your third night (subject to availability).  This offer is only available out of peak season. 

 

INSTANT BOOKINGS PLEASE CLICK HERE   BOOK Accommodation

 

EMAIL ENQUIRIES

Please email us via the form below.

PAYMENT POLICY
Payment for all bookings is required within 24 hours of making the booking.

Credit card facilities are available.

 

CANCELLATION POLICY

Cancellations must be submitted in writing.  The following cancellation charges apply:
Bookings cancelled between 0 and 14 days of arrival will attract a 100% cancellation fee.
Bookings cancelled between 15 and 30 days of arrival will attract a 50% cancellation fee.
Bookings cancelled more than 30 days from the arrival date will be fully refunded.

Non arrival or early departure: No refund.  The total booking value is payable/forfeit.
Refunds will be made only into the account from which the deposit was paid.
Where bookings originated through third-party booking agents, only the amount received from the agent will be refunded.  

Commission refunds will be at the discretion of the agent in accordance with their own cancellation policies.

 


 

TERMS & CONDITIONS

Right of admission reserved.

Clarens has a no noise policy after 11pm.

All children are to be supervised throughout the property at all times.

All quotations are subject to availability at time of confirmation.

All litter including bottle tops, cigarette butts and lolly sticks to be placed in the bins provided outside each suite.


This is our home and we welcome you with open arms. Please treat it, our staff, the animals and garden with respect and consideration.


If you feel something requires our attention please feel free to let us know and we will attend to it as swiftly as possible


CHILD RATES

Child rates may apply to Children under 12 years in some suites.  Baby cots are not provided. Please email us via the form below.

LONG STAY RATES
A discount will be applied to the Seasonal rates for stays of 7 days or more. 
Note:  Please email us via the form below for applicable discounts as long stays cannot be booked online.